• Unwashed and unused items in their original condition may be exchanged upon presentation of the original invoice within 21 days of order receipt. 

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• MOOII will not be responsible for the non delivery, loss in transit of any return items.

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• Items can also be exchanged at MOOII Store. A copy of the purchase receipt is needed when making exchange. When making exchange, Items must be in their original packaging and condition. We will not accept returns for items that are stained, washed, scrunched up, wrinkled or otherwise look like they are not new and in their original condition.

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• MOOII does not provide return or refunds for change of mind. However, we may refund if an item has a major problem, this is when the item:
  
  - has a problem that would have stopped someone from buying the item if they had known about it,
  - the item is unsafe,
  - is significantly different from the sample or description,
  - doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 

 

• Please post your item along with the original receipt and a note explaining that you'd like an exchange or refund to:

 

Mooii Sydney
Lot 24 501 George Street
Sydney NSW 2000
Australia

 

• Once you've posted your item, please email info@mooiisydney.com to let them know to expect the return and attach a photo of the actual product you are returning in the email.As Mooii Sydney is not liable for the loss of an item being returned we recommend that you return it using registered mail. 

 

• If you are returning or exchanging a faulty, damaged or incorrect item, we will pay for the packaging and postage costs given that you attach a postage receipt in the email. However, we are unable to offer free delivery for ‘change of mind’ exchanges.

 

• For further assistance please contact info@mooiisydney.com